POLICIES AND FAQ'S
At Highland Skin & Laser, our mission is to deliver exceptional, results-driven aesthetic care through advanced technology, expert knowledge, and personalized treatment plans. We are dedicated to helping our clients look and feel their absolute best with confidence and care.
POLICIES
Cancellation Policy
We understand that sometimes, life gets busy and things come up. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. Any cancellations with less than 24 hours of notice are subject to a full service cancellation fee.
Late Policy
Arriving late will simply limit the time for your service. If your service time is shortened, it will end on time so that the next guest is not delayed or inconvenienced. If you are running late, please let us know so we can be as prepared as possible to make sure you are able to receive your fully scheduled service. We will do everything possible to accommodate you and ensure you are able to enjoy the full benefits of your appointment.
Gratuity
Gratuity is not included in our pricing and is never expected from any of our clients. Any gratuity is up to your discretion and is appreciated by our staff for any outstanding service provided.
Methods of Payment
We accept all major credit cards, debit cards, cash, checks, and gift cards. Highland Skin & Laser gift cards can be purchased in person at our location on La Cassia St. in Boise or online. If you will be paying for your service with a gift card, the physical gift card, number on the gift card, or number from the digital gift card received through email must be present.
FAQ
I've never had a facial or massage, what should I expect?
Expect to look and feel great! After you are shown to your room by your esthetician, please undress to your level of comfort. For facial services, you will be receiving massage and treatment to your décolleté (upper chest), neck, and shoulder area, so we recommend disrobing your upper half. For massage services, we recommend disrobing fully to enjoy the benefits of your massage without any interruptions, but remember that your comfort is most important! All intimate areas will be covered at all times with sheets or towels during services. Your esthetician will then return to your room, ask some questions and analyze your skin to ensure that your service is personalized for your needs. After that, it's relaxation all the way. If you are any point uncomfortable during your service, please let your beauty therapist know. Our goal at Highland Esthetics is to provide the best service for your and to have you leaving feeling better than when you arrived.
When should I arrive for my appointment?
Please arrive 10 minutes before your scheduled appointment. This gives you plenty of time to check in and for your beauty therapist to prepare for your appointment. There is comfortable seating and beverages for you to enjoy in our peaceful lobby while you wait. If it is your first time with us at Highland Esthetics, you will have a Client Intake form to fill out so that we can best meet your needs and skin concerns.
Why was I asked for my credit card when booking my appointment?
We request that our appointments be confirmed with a credit card or gift certificate; please refer to our cancellation policy.